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Customer Retention

Harnessing AI to Boost Customer Retention: The Future of Personalized Customer Experience

Service Recovery: Four Steps to Keeping Customers

10 Ways to Turn First-Time Buyers into Repeat Customers

What’s the Best Way to Increase Customer Retention?

4 Ways to Improve Customer Loyalty and Retention

How to Measure Customer Retention

How Poor Treatment by Customers Leads to High Turnover in the Service Industry

4 Leadership Secrets to Retain Customers During Disruption

Four Steps to Increase Customer Retention

5 Keys to Customer Retention

Keeping the Personal Touch Improves Customer Retention

How to Keep Your Customers Coming Back – Understanding Customer Retention

7 Tips for Advanced Customer Satisfaction and Retention

7 Tips for Outstanding Customer Retention

Customer Service Secrets: Six Secrets of Outstanding Customer Retention

8 Fool-Proof Strategies for Customer Retention

One Deal Away: Engaging and Retaining Insurance Customers

Top Customer Retention Tips

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Latest Articles

  • How Customer-Centric Strategies Are Driving Success in Logistics
  • Freshdesk vs Zendesk: The AI Customer Service Face-Off for Small and Large Businesses
  • Leveraging AI Assistants to Deliver Proactive and Personalized Customer Service
  • How AI is Making Small CX Teams More Competitive
  • WFM and AI: How Artificial Intelligence Will Transform Workforce Planning in the Future

Customer Service News

  • Enghouse Completes Acquisition of Aculab PLC
  • Microsoft Launches Multilingual Voice Agents for Contact Centers
  • Twilio Drives Conversational AI Forward with ConversationRelay
  • Agentforce 2.0: The Next Evolution in Digital Labor Platforms
  • Moneypenny and VoiceNation Make It Rain Gift Cards for Rainbow Village

Knowledge Base

  • What Are the Best Practices for Handling Sensitive Customer Service Claims?
  • 7 Ways Customer Retention Impacts Financial Growth
  • What is Automation Testing and Why is it Important?
  • Smart Building Platforms for Facilities Management: Streamlining Operations and Maintenance
  • Top 9 Ways to Keep Your Customer Support Team Motivated

Manager’s Toolbox

  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only
  • What Is Buridan’s Ass and How Does It Impact Customer Service Management?
  • What Are the 10 Principles of Urwick?
  • What Is the BCG Matrix and How Do I Use It?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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