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Customer Engagement

Taylor Swift: Redefining the Art of Fan Engagement

15 Effective Ways to Improve Retail Customer Engagement

10 Customer Engagement Ideas to Boost Your Business

Are Happy Agents the Secret to Happy Customers?

New Year, New Rules of Customer Engagement

Give Your Customers the Gift of Live Engagement This Christmas

Top 10 Customer Service Greetings

10 Ways to Keep Customers Through Kindness

Why CRM is Essential for Effective Contact Centre Engagement

4 Words You Should Never Hear in Customer Service

3 Little Words That Can Lose a Customer

4 Strategies for Strengthening Customer Relationships

3 Ways to Strengthen Your Emotional Connection with Your Customers

10 Common Customer Service Complaints (and How Digital Engagement Can Help)

Employee Power for Improved Customer Engagement

The Present and Future of Customer Engagement

Changing the View on Customer Engagement and Employee Retention

Customer Care and Employee Care Go Hand in Hand

5 Ways to Engage With Your Customers

Call & Contact Center Expo 2024
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Latest Articles

  • How Customer-Centric Strategies Are Driving Success in Logistics
  • Freshdesk vs Zendesk: The AI Customer Service Face-Off for Small and Large Businesses
  • Leveraging AI Assistants to Deliver Proactive and Personalized Customer Service
  • How AI is Making Small CX Teams More Competitive
  • WFM and AI: How Artificial Intelligence Will Transform Workforce Planning in the Future

Customer Service News

  • Enghouse Completes Acquisition of Aculab PLC
  • Microsoft Launches Multilingual Voice Agents for Contact Centers
  • Twilio Drives Conversational AI Forward with ConversationRelay
  • Agentforce 2.0: The Next Evolution in Digital Labor Platforms
  • Moneypenny and VoiceNation Make It Rain Gift Cards for Rainbow Village

Knowledge Base

  • What Are the Best Practices for Handling Sensitive Customer Service Claims?
  • 7 Ways Customer Retention Impacts Financial Growth
  • What is Automation Testing and Why is it Important?
  • Smart Building Platforms for Facilities Management: Streamlining Operations and Maintenance
  • Top 9 Ways to Keep Your Customer Support Team Motivated

Manager’s Toolbox

  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only
  • What Is Buridan’s Ass and How Does It Impact Customer Service Management?
  • What Are the 10 Principles of Urwick?
  • What Is the BCG Matrix and How Do I Use It?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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