Customer Service News

Microsoft Introduces AI Agents for Enhanced Customer Service

Security Officer Honored with Customer Service Excellence Award

Small Business Satisfaction with Banking Services on the Rise

Five9 Recognized as a Leader in the 2024 Gartner Magic Quadrant for CCaaS

UAE Honors Innovative Customer Service at the Annual Happiness Awards

Top-Rated Mortgage Lenders of 2024: What Customers Are Saying

Meet Freddy AI: Freshworks’ Latest Innovation for Improved Service Efficiency

Quirky Campers Awarded the CX Team of the Year

Prism+ Prioritizes Personalized Problem-Solving and Human Interaction

Public Power Customer Satisfaction Award Goes to DPU

Denby Pottery Partners With ESW to Overcome Post-Brexit Issues and Launch DTC in 29 European Markets

UK Ecommerce Retailers Widen AI Adoption Roadmap to Support Post-purchase Experience in 2025

Baydale Transforms Stock Management Using BigChange Job Management System

Sabio Group and Avaya Helps Transcom Eliminate Language Barriers in Customer Service

Wordwatch to Host Webinar on Addressing Risks in Compliance Archiving and Records Management

Walmart Optimizes Customer Experience With AI and Automation

Teradata’s Vantage CX Aims to Revolutionize Customer Complaint Resolution

World Mental Health Day 2024 Calls on Businesses to Take Action

The Talk Awards Honors Businesses for Outstanding Customer Service

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